Terms & Conditions

Terms and Conditions for Sergia Plants and Flower Shop

Welcome to Sergia Plants and Flower Shop by using our website or making a purchase from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Information

These Terms and Conditions ("Terms") govern the use of our website and services provided by Sergia Plants and Flower Shop, located at 34 Premium St., Quezon City, Philippines. By accessing or using our website and services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website or making a purchase.

2. Ordering Process

When you place an order with us, you agree to provide accurate and complete information, including your name, address, and payment details. We reserve the right to refuse or cancel any order at our discretion. This may include, but is not limited to, cases where the product is out of stock, the payment is unsuccessful, or there are concerns regarding the validity of your order.

3. Prices and Payments

All prices displayed on our website are in Philippine Pesos (PHP) unless otherwise stated. Prices may be subject to change without notice. However, once you place an order, the price confirmed at the time of the order will be honored. Payments for products or services are made through the available payment methods on our website. These may include credit cards and other online payment platforms such as Gcash and Bank Transfer, depending on the option available at checkout. You are responsible for ensuring that all payment information is correct.

4. Delivery and Shipping

We strive to process and ship orders promptly, but please note that delivery times may vary depending on your location and the availability of products. For same-day delivery, we allot at least 4 to 5 hours of lead time to process your order. For advance orders, we will ship your orders at the time requested by the customer. Shipping costs are free in select areas within Metro Manila. You can check the delivery information tab to view the areas listed with free shipping.

For local deliveries within Metro Manila, we offer same-day or next-day delivery (subject to availability). For areas outside Metro Manila, delivery times may take longer. We are not responsible for delays caused by third-party couriers or unforeseen circumstances.

5. Product Availability

While we make every effort to ensure that the products listed on our website are in stock, we cannot guarantee that every item will be available at all times. In case a product is unavailable, we will notify you and present another option to wait for restocking. Due to the nature of our products, flowers and arrangements may vary in color or appearance based on seasonal availability.

6. Returns and Refunds

Due to the perishable nature of flowers and plants, we do not accept returns once an order has been delivered or picked up, except in cases where the product is damaged or defective within 1 hour after delivery. If you receive a damaged or incorrect product, please get in touch with us immediately to check the status of your order. We will work with you to resolve the issue by offering either a replacement or a refund.

Refunds will be processed within 1 to 3 business days using the original payment method.

7. Customer Responsibilities

You are responsible for providing accurate delivery information such as the contact number and address of the recipient. If an order is undelivered due to an incorrect address or other errors made by the customer, we will not be held liable for replacement or refund. It is your responsibility to ensure someone is available to receive the order at the specified delivery address.

8. Limitations of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability to you, for any reason, shall not exceed the total amount paid by you for the order in question.

9. Privacy and Data Protection

We take your privacy seriously. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

10. Prohibited Uses

You agree not to use our website or services for any unlawful purpose, including but not limited to:

Impersonating others or using fraudulent information
Engaging in any activity that could harm or disrupt the functionality of our website
Violating any applicable laws or regulations in the Philippines or other jurisdictions

11. Modifications to the Terms

We reserve the right to modify, revise or update these Terms at any time. Any changes will be posted on our website, and the updated date will be reflected at the top of the page. By continuing to use our services after such changes, you agree to the updated Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Philippines. Any disputes that may arise will be resolved through friendly negotiations. If a resolution cannot be reached, the dispute will be handled through the appropriate courts in the Philippines.

13. Contact Information

If you have any questions or concerns regarding these Terms, please feel free to contact us:

Sergia Plants and Flower Shop
34 Premium St., Quezon City, Philippines
(+63) 956 345 3884
sergiaplantsandflower@gmail.com

By accessing website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.